Description
Xerox is hiring an IT Service Delivery Manager in Bristol, United Kingdom, to lead the day-to-day operation of an IT service desk for a client, manage engineer resources, incidents, problems, service requests, changes, capacity and release management, risk, and continual service improvement. The role also oversees staffing and development, customer relationships, service reviews, SLA reporting, infrastructure performance, site audits, and the transition of new clients. It requires at least seven years of customer-facing IT support experience, broad IT and network knowledge, proficiency with Microsoft and Windows technologies, and strong analytical, troubleshooting, communication, and presentation skills.
