Description
Lenovo is hiring a Service Delivery Manager in Tokyo, Japan, to lead the governance, operational excellence, financial oversight, client relationships, escalations, and service improvement of lifecycle and managed services. The role oversees SDCs and team leads, manages SLAs, KPIs, incidents, root-cause analysis, ServiceNow workflows, DaaS deployments, P&L and resource planning, and supplier governance, while requiring ITIL expertise, ServiceNow proficiency, and 5–7 years of relevant service delivery experience.
