Description
The Cloud Service Delivery Manager will own end-to-end service delivery for a portfolio of strategic cloud customers, managing service performance, availability, SLAs, governance, incidents, problems, changes, service requests, reporting, and continual improvement. The role also focuses on building stakeholder relationships and identifying retention and growth opportunities. Candidates should have strong SDM experience with large, complex customer accounts, ITSM expertise and ITIL certifications, and proven experience managing SLAs, governance, risk, and service performance.
