Description
The Service Delivery Manager (EUSS) supports the day-to-day operations of an EUSS maintenance environment by coordinating support teams, monitoring incidents and service requests, ensuring SLA compliance, tracking root-cause analysis and closure, and supporting reporting, enhancements, changes, and maintenance activities. The role also assists with resource planning, guides junior engineers, and promotes service quality and process discipline. It requires 4–6 years of IT operations, service management, or support experience, EUCD or end-user services experience, knowledge of incident, change, and problem management, SDLC knowledge, a relevant diploma or degree, and strong communication skills.
