Service Delivery Manager at Zyte

Compensation

€55,000 – €62,000/yr

Setup: Remote, Hybrid
Location: Zagreb
Type: Full-time
Level: not_specified
Posted: Aug 8, 2026

Description

Zyte's Service Delivery Manager will oversee the entire client operation process, acting as the main liaison between customers and the technical team. They will manage daily operations, handle escalations, and monitor KPIs to ensure consistent, high-quality data services and foster long-term client retention.

Required Skills

service delivery
account operations
client-facing operational role
stakeholder management
communication skills
enterprise accounts
complex client portfolios
SLAs
KPIs
operational reporting
Commercial awareness
project efficiency
margin
analyzing and articulating service metrics
uptime
MTTR
data pipeline integrity
CRM tools
Salesforce
operational reporting platforms

Additional Information

Required Previous Experiences: 5+ years of experience in service delivery, account operations, or a similar client-facing operational role.
Experience managing enterprise accounts or similarly complex client portfolios.
Proven experience managing SLAs, KPIs, and operational reporting in a client-facing role.
Commercial awareness and experience managing project efficiency and margin.
Preferred Qualifications: Proficiency in analysing and articulating service metrics, including uptime, MTTR, and data pipeline integrity.
Experience with CRM tools (e.g. Salesforce) and operational reporting platforms.
Demonstrated ability to identify data delivery risks and drive issues through to resolution.
Ability to map statements of work to project delivery and successful data outcomes.
Problem-solving mindset with a track record of escalation handling and cross-functional coordination.
Familiarity with web scraping, data pipelines, or data services is a strong advantage.