Description
The role leads end-to-end delivery of Oracle Application Managed Services for multiple customers, including Oracle Cloud and Oracle E-Business Suite engagements. Responsibilities cover service governance, SLA and KPI management, incident, problem, change, and release management, shared-resource and workforce planning, customer relationship management, commercial reporting, and the development of automation and continuous-improvement initiatives. The position also leads and mentors Oracle consultants, manages hiring and onboarding, and supports service expansion and renewals. Required skills include Oracle applications, service delivery, ITIL, stakeholder management, and service-management tools; preferred qualifications include a bachelor's degree, ITIL Intermediate or Managing Professional certification, PMP or PRINCE2 certification, and Oracle Cloud certifications.
