Compensation · Listed in posting
$45 – $51/hr
CAA is hiring a Technology Service Delivery Manager to oversee end-user support, incident management, KPI and SLA performance, ticket prioritization, third-line support, cybersecurity incident response, and concierge support for senior staff. The role leads service-delivery processes, projects, training, and process improvements while partnering with technical, information-risk, and leadership teams. It is based in CAA’s Los Angeles office and requires five days onsite per week.
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