Description
Theta, a New Zealand-owned technology consulting firm, is seeking an experienced Service Delivery Practice Lead in Auckland. The role involves taking ownership of and expanding service delivery capabilities, leading a team of managers and coordinators, overseeing service performance, and influencing the future of the practice. The ideal candidate will possess strong customer delivery expertise, a passion for team leadership, and a strategic yet hands-on approach to managing customer governance, navigating escalations, and influencing commercial outcomes.
