Description
The Service Design Lead will design and orchestrate end-to-end services, ecosystems, operating models, and business capabilities for a global payments and trade platform and digital bank. The role combines strategic service design, research and evidence, AI-enabled design, process innovation, prototyping, facilitation, measurement, storytelling, collaboration, and mentorship, while requiring fluency in APIs, cloud-native platforms, data, automation, and fintech. A portfolio is required, and the role typically seeks 10–12 years of experience, including experience in regulated spaces such as finance, health, or insurance.
