Description
The Service Designer will design cohesive and meaningful services across digital and non-digital touchpoints in a customer- and consumer-focused environment. The role involves researching qualitative and quantitative information for decision-making, collaborating with cross-functional product and UX teams in an agile framework, redesigning user experiences and commercial processes to improve outcomes and reduce delivery costs, managing stakeholders, facilitating co-creation, mapping end-to-end service experiences, identifying pain points and opportunities, implementing services, meeting deadlines, motivating teams, and understanding technical design integration requirements.
