Description
The employer is hiring a Service Designer + Research to design end-to-end service experiences across physical and digital channels, conduct qualitative and quantitative research, facilitate co-creation workshops, create service blueprints and customer journey maps, and translate insights into actionable initiatives. The role requires experience with service design, research, omnichannel solutions, stakeholder collaboration, and experience-management indicators, and is based in Surquillo, Lima, with a hybrid schedule of three office days per week.
