Description
SAMA Integrated Smart Systems is hiring an experienced Service Desk Administrator to administer and operate the ManageEngine Service Desk platform, manage IT incidents, service requests, and support calls, and maintain IT asset inventory and lifecycle records. The role supports L1–L3 teams, monitors SLAs, prepares performance reports, maintains knowledge-base content, and coordinates with infrastructure, security, and application teams in an ITIL-aligned environment. Candidates need a high school diploma or related IT diploma, 1–2 years of IT Service Desk or IT Operations experience, call-handling experience, and knowledge of ITIL, incident management, and asset management. The position is generally day-shift based, may require weekend or shift work, and may involve travel within the United Arab Emirates.
