Description
Netrio is hiring a Service Desk Analyst 1 to provide Level 0 and Level 1 technical support to healthcare clients and users. The role handles reactive support calls, emails, and alerts; resolves service requests; maintains client networks; monitors and creates service requests; and collaborates with technical teams. Candidates need recent IT training or an IT-related degree, call-center triage ability, strong customer service and communication skills, attention to detail, and documentation skills. Healthcare application, EMR/EHR, clinical technology, remote support, and network-management experience are preferred. The position offers a hybrid work environment and comprehensive benefits.
