Description
AHEAD is hiring a Service Desk Analyst to provide daily support for desktop hardware, operating systems, applications, user accounts, monitoring, job scheduling, and troubleshooting for internal and external customers. The role handles incident and request tickets, triages calls, resolves technical issues across datacenter and cloud technologies, and documents troubleshooting steps. Required qualifications include at least two years of Help Desk or Service Desk experience, Windows and Microsoft Azure/365 knowledge, Active Directory or Entra ID familiarity, virtual desktop experience, network and remote access troubleshooting skills, English proficiency, technical documentation skills, and ServiceNow or similar ITSM experience. The posting includes India employment benefits, including health insurance, paid leave, flexible work arrangements, and learning opportunities.
