Service Desk Analyst at ECI

ECI is hiring an onsite Service Desk Analyst to provide Level 1–3 end-user desktop support and light server administration for financial services clients. The role handles Windows, Exchange, Office 365, Active Directory, Azure, Microsoft 365, VMware, Citrix, remote access, hardware and software troubleshooting, ticketing, and service-level agreement support. It requires at least two years of end-user support experience, Microsoft and Office 365 expertise, basic PowerShell, networking, cybersecurity, and service-desk ticketing experience, with rotating early-morning, UK/EMEA, and after-hours shifts at the ECI BGC, Taguig office.