Description
Koniag IT Systems, LLC is hiring an on-site Service Desk Analyst in Washington, DC to provide Tier 1 technical support for a government customer. The role handles end-user incidents and service requests through ServiceNow, troubleshoots hardware, software, connectivity, account, and peripheral issues, supports device imaging and configuration, maintains CMDB and asset records, and escalates unresolved issues. Candidates need a high school diploma or GED, at least one year of IT service desk or end-user support experience, familiarity with Microsoft Windows and Microsoft 365, and the ability to obtain a Public Trust Clearance. Benefits include medical, dental, and vision insurance, retirement, paid time off, parental leave, and other employee benefits.
