Description
RedHelm is looking for a Service Desk Analyst I to provide technical support to clients, resolving incidents and handling service requests. This full-time, in-office position in Columbus, OH, involves serving as the primary point of contact for client technical issues via various channels like phone, email, chat, and ticketing systems. The analyst will troubleshoot common end-user problems, perform basic user account administration, and collaborate with technical teams to ensure efficient problem-solving.
