Description
Methods is hiring a Service Desk Analyst to provide first-line and second-line technical support for Linux and macOS users, devices, applications, access, and connectivity issues. The role covers incident management, account and security administration, device enrollment and compliance, software installation, patching, and troubleshooting across RHEL, macOS, MDM platforms, and related networking and security controls. Candidates need prior service or desktop support experience, practical enterprise Linux and macOS support experience, strong troubleshooting and analytical skills, and excellent communication skills.
