Description
The Service Desk Analyst PL provides remote user support and manages endpoint operations, including software distribution, OS reinstallation, device lifecycle activities, security patching, SCCM and Intune configurations, BitLocker, LAPS, Microsoft Defender, incident resolution, ServiceNow and CMDB inventory, compliance reporting, and PowerShell automation. The role requires 2 to 4 years of End User Computing or endpoint management experience, knowledge of Microsoft technologies and ITIL v4, and availability Monday through Friday from 1 p.m. to 10 p.m.; it offers a hybrid work model and medical, dental, and other benefits.
