Summary from listing
The Service Desk Dispatch Coordinator receives service tickets, coordinates technician dispatch, tracks acknowledgements and SLA timelines, follows up on ageing tickets, supports incident communication, maintains ITSM reporting, and coordinates access permissions and work permits. The role requires a diploma in IT or a related discipline, at least four years of service-desk or dispatch-coordination experience, ITIL Foundation certification, previous service-desk or technical dispatch experience, strong communication and coordination skills, SLA knowledge, and the ability to work calmly in a high-volume 24x7 operation.
