Description
The role handles first- and simple second-level IT-support requests, serves as the on-site contact for users, internal teams, and service providers, prioritizes and coordinates daily operations, supports onboarding, maintains documentation and knowledge articles, helps meet SLAs and quality standards, escalates incidents when needed, and contributes to smaller IT projects and system changes. The profile requires completed IT training or comparable practical experience, IT-support or Service Desk experience, good German and English skills, and willingness to make occasional business trips.
