Description
The role provides Tier 1 and Tier 2 IT support, troubleshooting hardware, software, client proprietary, COTS, Unisys applications, voice communications, voicemail, network connectivity, printing, and remote desktop access. The support specialist identifies root causes, resolves incidents, escalates complex issues, communicates solutions to technical and non-technical users, and supports L1 and L2 agents. A bachelor's degree or high school diploma and generally 2–3 years of relevant experience are required; retail experience and ITIL Foundation certification are preferred.
