Description
ABM is hiring a Service Desk Manager in London SE10 to lead the Technical Services Service Desk and coordinate reactive and planned maintenance, customer communications, engineer scheduling, service performance, escalations, staffing, contracts, compliance, and continuous improvement. The role manages Service Desk Team Leaders and Coordinators, monitors KPIs and SLAs, develops service processes, and supports operational change across multiple clients and business units. It requires experience managing service operations, leading multidisciplinary teams, CAFM systems, KPI/SLA performance, facilities management or engineering, and stakeholder management; ITIL, Maximo or similar CAFM, ISO 9001, and Prince2 or Lean qualifications are desirable. The schedule is Monday to Friday, 9am to 5pm, with a competitive salary and benefits including GP support, mental health support, and other employee perks.
