Description
The Service Desk Manager oversees a small Service Desk team and provides tier 1 and 2 technical support while managing daily operations, performance metrics, policies, onboarding, asset management, scheduling, and after-hours availability. The role requires a bachelor’s degree or equivalent experience, at least four years of technical experience in a lead or supervisory capacity, strong troubleshooting and customer-service skills, and onsite work at the Heritage Foundation headquarters in Washington, DC. The salary range is $85,000 to $100,000 annually, with health, vision, dental, retirement, paid leave, and other benefits.
