Vix Technology is seeking a Service Desk Manager to lead UK and US Service Desk teams, focusing on performance management, mentorship, and capability development. This role involves standardizing global processes, expanding L1/L2 skills, managing shifts, and fostering a customer-centric culture. The manager will also oversee Incident, Problem, and Change Management governance, coordinate Major Incident processes, and ensure accurate reporting and continuous improvement.
Every query opens live roles, salary samples, and market demand — tap a search to run it instantly.
Unlock powerful job search, personalized recommendations, and deep career insights from comprehensive, market-leading data and live market signals.
For job seekers
Upload your résumé, start a Job Search Thread, and let Metaintro rank real openings against your experience — then guide you from search to offer.
Match
Compare live roles against your current evidence.
Position
Turn proof projects into role-specific applications.
Improve
Use market feedback to keep the skill plan current.
intelligent transportation systems, automated fare collection, and transit analyticsMelbourne, VIC, AU
Vix is the global leader in intelligent transportation systems, automated fare collection, and transit analytics. Our modular approach embraces the complexities of modern public transit to create best-in-class solutions for transit agencies and operators.