Description
The role leads and develops an IT support team while serving as the contact for SME customers on technical matters. Responsibilities include managing tickets and SLAs, supporting complex Windows Server, networking, virtualization, Microsoft 365, and VoIP issues, and improving processes and service quality. The profile requires IT support or Service Desk experience, leadership and customer-orientation, strong Windows Server, networking, virtualization, and Microsoft 365 knowledge, and C1 German; English is advantageous.
