Description
Sparksoft is hiring a Tier 1 Program Support Specialist to provide courteous, timely, and accurate phone and email support for government program inquiries. The role handles account access, password resets, login troubleshooting, ServiceNow ticket logging, escalation, workflow compliance, and protection of sensitive information under HIPAA and federal security standards. It requires at least one year of high-volume call-center experience, computer-based ticket and telephony experience, a Public Trust clearance, and three of the past five years lived in the United States. The position offers hybrid work, comprehensive medical, dental, and vision coverage, a 401(k), and professional development opportunities.
