Description
The Service Desk Specialist handles SLA-compliant intake and processing of incidents and service requests, logs and prioritizes tickets, coordinates dispatch to specialist teams, provides first-level user support, monitors service-level compliance, and contributes to process improvement. The role requires IT-related vocational training or a degree, preferably initial service-desk or IT-support experience, technical understanding of IT environments, and strong communication and organizational skills. It is based at Bechtle’s IT System House locations in Dortmund, Düsseldorf, Münster, Siegen, and Meschede.
