Summary from listing
The Service Desk Senior Technical Consultant will serve as a senior technical escalation point, providing third-line support for complex infrastructure, cloud, security, and endpoint management issues. The role administers Microsoft environments, Azure and hybrid cloud solutions, identity and access controls, backup and disaster recovery, virtualisation platforms, and customer environments; delivers project engineering, root-cause analysis, documentation, automation, and service improvements; and mentors Service Desk colleagues while advising customers.
