Description
HELPLINE is hiring a Service Desk Supervisor to manage and coordinate a team of four Service Desk Technicians in a stable end-user support environment. The role is based at the company’s Lyon site, requires no telework, and covers team leadership, daily activity planning, attendance and workload monitoring, performance and SLA tracking, service quality, reporting, stakeholder communication, and continuous improvement. Candidates should have prior experience in a service desk, IT support, or helpdesk leadership role, along with end-user support and people-management skills. The position offers a permanent contract and benefits including health insurance, transportation coverage, meal vouchers, training, and internal mobility.
