The Service Desk Team Lead supervises Service Desk teams in an assigned region, directs daily activities, escalates issues, mentors and trains team members, builds collaboration, monitors tickets and calls, and ensures service-level agreement targets are met. The role requires a BA/BS degree, at least five years of relevant experience, strong communication and customer-service skills, and preferably retail industry experience and ITIL certification.
Every query opens live roles, salary samples, and market demand — tap a search to run it instantly.
Unlock powerful job search, personalized recommendations, and deep career insights from comprehensive, market-leading data and live market signals.
For job seekers
Upload your résumé, start a Job Search Thread, and let Metaintro rank real openings against your experience — then guide you from search to offer.
Match
Compare live roles against your current evidence.
Position
Turn proof projects into role-specific applications.
Improve
Use market feedback to keep the skill plan current.
global technology solutions
Unisys is a global technology solutions company for cloud, AI, digital workplace, applications and enterprise computing.
Customers and case studies
See customers and case studies