Description
FRP is hiring a Service Desk Analyst to serve as the first point of contact for IT incidents and service requests across its UK Advisory offices. The role involves logging and prioritizing requests, troubleshooting hardware, software, and network issues, supporting Microsoft 365 and business applications, escalating complex problems, maintaining records and knowledge-base articles, and following ITIL and security practices. The position reports to the Service Desk Manager, covers 08:00–18:00 with staggered shifts, and is flexible across Chelmsford, Brentwood, London, and other UK sites.
