The Service Desk Team Lead will manage and mentor L1 and L2 support agents, resolve complex client incidents, monitor ticket queues and service-level targets, identify root causes, and escalate unusual issues. The role requires a bachelor's degree or high school diploma, may require a technical certification or associate degree, and generally calls for 2–4 years of experience in the area of responsibility.
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global technology solutions
Unisys is a global technology solutions company for cloud, AI, digital workplace, applications and enterprise computing.
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