Description
The Service Desk Technical Analyst provides technology support to Samford University students, parents, employees, and alumni through telephone, in-person, and on-site assistance. The role resolves issues, escalates complex problems through a ticketing system, tracks support activities, and may assist with research and project development. A high school diploma or equivalent, strong communication skills, familiarity with Microsoft Office and current software, and working knowledge of Windows 10/11, macOS, iOS, and Android are required; prior technology or higher-education customer support experience is preferred.
