Description
The Service Desk Technician provides advanced Level 2 technical support, resolving escalated hardware, software, operating system, Microsoft 365, and basic network issues. The role handles escalated tickets, performs root-cause analysis, documents solutions, manages user accounts and IT assets, monitors system performance, and collaborates with cross-functional teams. It requires a bachelor’s degree in a relevant field, at least five years of Microsoft 365 administration or similar experience, and expertise in Exchange Online, SharePoint Online, Microsoft Teams, Active Directory, Group Policy, Azure AD, and PowerShell. The position is based in Cebu City with flexibility for remote work and requires working in the Eastern Time Zone.
