Description
The Service Desk Technician provides advanced technical support, resolving escalated issues from Level 1 support. They diagnose and resolve hardware, software, OS-related, M365, and basic network problems, collaborating with internal teams like NOC and L1. Responsibilities include handling escalated tickets, conducting root cause analysis, documenting resolutions, configuring hardware/software, assisting with user account management, monitoring system performance, and contributing to IT inventory maintenance.
