Service Desk Technician at Five Rivers IT, Inc.

Five Rivers IT is hiring a Service Desk Support Technician to provide initial contact and incident resolution for hardware, software, and application issues; manage localized PC support, user accounts, remote troubleshooting, incident documentation, standard operating procedures, and change management. The role requires prior IT, customer service, or related experience, strong troubleshooting and critical-thinking skills, and a professional demeanor. It is based at the Fair Lawn, New Jersey office, offers medical, dental, and vision insurance, and pays $40,000 to $50,000 annually.