Description
The Service Desk Technician II provides technical support to Founders employees and CUSO customers, installs and maintains hardware and software, troubleshoots systems, manages ServiceNow tickets and IT assets, supports network and mobile-device deployments, and trains new IT technicians. The role requires information technology experience or training, at least two years of customer service or call-center experience, two years of PC troubleshooting and software installation experience, and basic network skills. It involves travel to branches, evening and weekend work, and lifting equipment up to 50 pounds.
