Description
The Service Desk Technician provides first-level IT support to internal and external customers through phone, email, and chat; troubleshoots technical issues, documents interactions, escalates complex problems, maintains customer satisfaction, and supports hardware and software inventory. The role requires a bachelor’s degree in computer science, information technology, or a related field and 2–3 years of experience in computer hardware, software, and networking support. It is a full-time hybrid position with two remote working days per week, medical insurance from the first day, and training and mentorship.
