Description
HELPLINE is hiring an IT Support Specialist in Lyon to handle user requests by phone, email, chat, and portal, resolve incidents, prepare workstations, support and train users, track resolutions, and contribute to the knowledge base. The role covers business applications and technical environments including Dell PCs, Windows 10, Office 365, Exchange, Teams, Airwatch MDM, Nortel VPN, and Active Directory. Candidates should have an IT background, prior experience in a similar role, strong communication skills, and knowledge of Windows, Office 365, Exchange, Teams, business applications, and LAN/WAN. Geographic mobility is supported across the Auvergne-Rhône-Alpes region, and the position includes medical insurance, transport coverage, meal vouchers, training, and mobility benefits.
