Service Excellence at uobgroup

Type: Full-time
Level: not_specified

Description

This role focuses on driving service excellence, ensuring compliance, and supporting digital advocacy within a financial institution like United Overseas Bank (UOB). The individual will handle customer inquiries, manage risk, and contribute to customer acquisition efforts, all while upholding the bank's commitment to ethical practices and continuous improvement.

Required Skills

Service Excellence
Customer Experience
Compliance
Risk Management
Operational Control

Additional Information

Preferred Qualifications: Ability to handle account openings in accordance with established processes and regulatory requirements.
Strong attention to detail and ability to identify potential risks during daily operations.
Commitment to strict adherence to operational controls, regulatory compliance, and audit protocols.
Proficiency in performing various operational tasks and managing daily branch operations efficiently.
Experience in customer acquisition strategies, both in-person and via digital channels.
Ability to recognize and capitalize on sales opportunities for promoting and cross-selling banking products and services.
Skilled in acting as a product champion, actively engaging with business units to support marketing and sales initiatives.
Capable of monitoring and assisting with performance tracking for referrals and digital engagement metrics.