Description
Aster Retail is seeking a Service Excellence professional to analyze customer feedback and CRM data, implement service interventions, establish grooming and service standards, conduct audits, deliver behavioral service training, develop digitized learning content, publish service scorecards, collaborate with store operations, and conduct store visits. The role requires a graduate, preferably in hotel management, catering, or a service-related major, with at least five years of hospitality or luxury retail experience and hands-on experience as a team leader, front office executive, or service executive.
