Description
The Change Manager reviews and approves change requests across service streams, ensures changes are implemented on schedule, conducts post-implementation reviews, analyzes change trends and impacts, and coordinates with other ITIL processes in SIAM and BAU Towers. The role requires experience in a SIAM or multi-vendor IT environment, strong ITIL Change Management knowledge, stakeholder-management ability, and proficiency with ServiceNow, BMC Helix/Remedy, or Jira. ITIL V3.0 or ITIL 4 certification is preferred, with ITIL Managing Professional or higher highly desirable.
