Description
The Service Level Manager establishes, monitors, reports, and improves service performance against agreed service commitments. The role manages SLAs, XLAs, OLAs, service KPIs, dashboards, governance, customer satisfaction, service improvement plans, and escalation of service concerns across multi-provider and enterprise environments. Candidates should have a degree or equivalent experience in IT, business, engineering, or a related field, along with service management, SLA/KPI, reporting, stakeholder management, and communication experience. The position supports hybrid working and offers a cafeteria allowance, home-office allowance, and private health insurance after six months of tenure.
