Service Management Practice Analyst III at Jack Henry

Jack Henry is hiring a Service Management Analyst III to lead enterprise Incident and Change Management programs, coordinate major incident response, oversee change review and approval, manage stakeholder communications, analyze operational metrics, and drive continuous service improvement. The role requires at least two years of IT operations, service management, infrastructure or application support experience, two years of ITSM platform experience, and experience coordinating cross-functional teams during incidents or service disruptions. It is a remote position for candidates living within approximately 70 miles of Allen, Texas or Louisville, Kentucky, with possible onsite interviews or onboarding.