Description
The Service Manager will support and operate products or product increments during development and transition, manage service agreements and SLAs, coordinate service delivery units and partners, serve as a customer escalation point, identify optimization opportunities, and report on service quality. The role requires a university degree in a relevant field, several years of experience in service design, delivery management, and transition, knowledge of complex web applications and ITIL, process-management expertise, and German C1 and English skills.
