Description
The Service Manager oversees the daily schedule, efficiency, profitability, training, customer relations, billing, warranty claims, parts ordering, dispatch coordination, and compliance of a service department. The role also plans for seasonal business fluctuations, manages maintenance agreements, quotes larger repair jobs, and provides field oversight to service technicians. A high school diploma and bachelor’s degree are required, along with at least five years of related experience, a valid driver’s license, computer skills, multitasking ability, organization, and advanced customer service skills.
