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Service Manager at SAP

Department: Service

Language
Location
China
Level
lead/mgmt
Posted

Summary from listing

The role manages a regional service team and the service business in a defined territory, reporting to the Power Technique Service Business Line Manager. Responsibilities include achieving revenue, profit, and customer-share targets; developing aftermarket sales networks; managing service operations, customer satisfaction, work-in-progress, warranty claims, distributor service operations, and product-quality feedback; coordinating with service support, equipment sales, and product companies; and supporting safety, health, environmental, and people-management initiatives. The position requires a bachelor's degree or higher in mechanics, electricity, or a related field, more than 10 years of work and management experience in air, power, light, or water equipment, English proficiency, and strong customer, communication, leadership, and teamwork skills.

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