Description
The Service Manager leads the in-house Installation Coordinator Team and oversees flooring installation operations, customer satisfaction, warehouse and inventory functions, pricing negotiations, payment authorization, job-profit analysis, escalated issues, and site visits. The role also supports in-store Lowe’s engagement, the Lowe’s Executive/VIP Program, and provides guidance to installers and customers. It requires a high school diploma or equivalent, 1–2 years of customer service management experience, and the ability to work with flooring materials and equipment.
