Summary from listing
The Service Manager will serve as the primary contact for critical operational matters across client organisations, manage complex incidents and planned maintenance, oversee service performance against SLAs, lead post-incident reviews, and drive continuous improvement using dashboards, ChatOps, and other digital tools. The role requires a diploma or degree in Computer Science, Engineering, or a related discipline, at least five years of experience in a similar service management role with IT or telecommunications service delivery experience, and knowledge of network, WAN, voice, and digital technologies.
